Terms of service

🛒 How to place an order at btsaviationmodels?

First, click the "Add to Cart" button next to the item you wish to purchase. Adjust the quantity, then click "Checkout".
Next, fill in your contact information and shipping address in the form provided, then click "Continue Shipping" and "Continue Payment".
Finally, click "Complete Order" to finish your purchase. You will receive a confirmation email once your order is successfully submitted.

📩 How can I get help with my online order at btsaviationmodels?

Please contact our customer service team via the provided phone number, send us a message on Facebook/Instagram, or email Roman.891024x@gmail.com.

🔄 I just received my order, but the size doesn't fit. How can I exchange it?

You may exchange your item according to the btsaviationmodels Exchange Policy (please refer to the “Returns & Exchanges” section), or contact our customer service team for assistance.

🚚 How much is the shipping cost?

Shipping is a flat rate of $20 USD.
For more details, please contact the btsaviationmodels customer service team.

⏱️ How long does delivery take?

Delivery time depends on your location. Typically, orders from btsaviationmodels arrive within 8–10 days, while international shipping may take 10–15 days.
Please note: Delivery times may occasionally be affected by global logistics conditions.

📧 I just completed my order but haven't received an order summary yet?

There may be a short delay between placing your order and receiving the confirmation email. Please also check your spam/junk folder, as emails may sometimes be filtered there depending on your email settings.

If you still haven’t received it, please contact btsaviationmodels customer service. We will verify your order and update your email if necessary.